Refund Policy

Last updated: 6 August 2026

1. Scope

This policy explains when you can cancel and when a refund of the Regent Record Check support fee is available. It forms part of our Terms of Service.

2. Your statutory cancellation right

As a consumer buying a service at a distance you normally have 14 calendar days from the day after purchase to cancel and receive a refund of the support fee, unless the service has been fully performed with your express consent within that period.

3. Where work has already started

If you ask us to begin work during the 14-day cancellation period and then cancel before the work is complete, we may retain a proportionate amount reflecting the work already carried out and refund the balance.

4. Where the service is complete

Once the Regent support process is completed, the statutory cancellation right no longer applies to that service.

5. Third-party fees

Official authority, embassy, apostille, legalisation, translation, courier and other third-party fees are paid by you directly and are not refundable by Regent Record Check. Refunds of those fees, if any, are governed by the relevant third party.

6. Outcomes are not refundable events

Because we do not issue certificates and cannot control external authorities, a delay, refusal or unexpected result from an authority is not by itself a ground for a refund of the support fee. If we fail to provide the support work described in your chosen route, contact us and we will put it right or refund you.

7. How to request a refund

Email support@regentrecordcheck.co.uk with your Regent reference, the reason for the request and the date of purchase. We acknowledge requests within 2 working days and decide within 14 working days.

8. How refunds are paid

Approved refunds are returned to the original payment method through our payment processor within 10 working days. Your bank may take additional time to show the funds.

9. Your other rights

This policy does not affect your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.